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Accessing The SolarWinds SpamExperts Management Portal

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SolarWinds SpamExperts is a leading email security provider with services for incoming and outgoing spam and virus filtering capabilities. You can learn more at the SolarWinds SpamExperts Dashboard Walkthrough article.

In this help article, you will find step-by-step instructions how to access the SolarWinds Spam Experts portal.

This article contains the following sections:

 

I. Access SpamExperts via SiteControl

1. Log into SiteControl with your username and password (click for instructions)

2. Click the Email link available on the home page and then select Open-Xchange.

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3. Select the proper domain name from the Currently Managing drop-down menu and click on the Manage SpamExperts settings link

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II. Setting a primary email and password for direct access on Domain level

1. Log in to SpamExperts Portal.

Note: If a primary email and password have not been set yet, you have to access SpamExperts via SiteControl. 


2. Scroll down to the My Account section and click on User’s Profile.
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3. Enter a password of your choice and a primary email address.
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4. Click Save.

 

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III. Access SpamExperts directly via Portal on Domain level

Note: This option can only be used after you have manually set a password for the Domain-Level management. To set a password and add a primary email for Domain-Level management portal, follow the steps in Section II. above

 

1. Go to the SpamExperts Portal

2. Enter your domain name and password.
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3. Click Submit.

 

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IV. Accessing the SpamExperts Portal on Email-user level

In order to access the SpamExperts Portal for the first time on Email-user level, you would need to create a password by following these steps.

1. Go to the SpamExperts Portal.

2. Click on the Retrieve log-in link
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3. Enter your full email address in the field and click Submit.
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4. A confirmation message would appear, that the user quarantine has been enabled and a password reset email has been sent.
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5. You will receive a password-reset link at the email address entered in Step 3.


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6. Click on the Set password link, which will take you directly to the SpamExperts portal on Email- user level.

7. Set up a password for direct access in the future by entering one in the fields shown on the screen and click Save.


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