Creating a new Business Email POP/IMAP mailbox

A website hosting and/or Business Email customer can create and manage email boxes via their SiteControl management interface. The instructions in this article are not applicable to Microsoft Exchange mailboxes.

This article contains the following sections:

• How to create a new Business Email mailbox
• How to reset a mailbox password via SiteControl
• How to reset a mailbox password via the Webmail interface

I. How to create a new Business Email mailbox:

1. Log into SiteControl with your username and password (click for instructions)

2. Click the Email link available on the home page and select Open Xchange

3. Make sure you have the correct domain name selected in the Currently Managing drop-down menu and click on the Create Email Address button to begin creating mailboxes.


4. On the Create Email Address page, follow the instructions below:

• Step 1: Select the mailbox type.

• Step 2: Enter the name of the new email address. The email address will also become the username for the mailbox.
• Step 3: Enter and confirm a password in line with the provided password complexity requirements.
  Note: The two icons in the step 3 area indicate if the password requirements are fulfilled and if the password fields match.
• Step 4: Choose to activate and configure additional options like automatic replies and email forwarding. There is also an option to allow or disallow mailbox upgrades to other Business Email plans.
• Step 5: When you are ready, click on the Create Email Address button.

II. How to reset a mailbox password via SiteControl

Email passwords are not visible for security reasons. If necessary, you can either reset the password via SiteControl or change the current password via the App Suite webmail.

1. Log into SiteControl with your username and password (click for instructions)

2. Click the Setup and Manage Email link available on the home page.

3. Locate the mailbox in question and click the Edit button next to it. This will take you to the Edit Email Address page where you can reset the mailbox password.

4. On the Edit Email Address page, enter your new password and click Apply Changes.

5. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed.



III. How to reset a mailbox password via the Webmail interface

1. Sign in to the Nevada Corporate Headquarters App Suite webmail using your mailbox credentials at https://webmail.nchweb.com/appsuite/

For more detailed instructions on how to access the App Suite webmail please open this article

2. Click on the Settings gear icon located at the top right corner of your webmail and select Settings.

3. This opens the Basic Settings menu. Scroll down, find and click the Change Password ... button.

4. Type Your current password, then enter and repeat the new one. When ready, click the
Change password and sign out button.